Frequently Asked Questions

What time is checkout?
Checkout time is at 12 Noon.
It may be possible to have a later checkout, depending on availability. Late check-out fees may apply.

What time is check-in?
Check in time is from 3pm. It may be possible to have an early check in, depending on our availability. Early check-in fees may apply.

What is the hotel’s credit card policy?
All reservations are guaranteed by credit card. Pre-authorisations are taken on arrival and Ashford Castle is GDPR compliant. 

Are pets permitted? 
Yes, we are a pet friendly hotel. For more information please visit our pets page and enquire via the reservations team when booking your stay. 

Do you have family rooms?
Yes we have rooms suitable for families. Our Deluxe Queen Rooms are perfect for two adults and two junior guests under the age of 12 years. We also have travel cots available. 
Please enquire via the Reservations team when booking your stay. 

Do you have Rollaway Beds?
Rollaway Beds are not available at Ashford Castle.

Do you offer a babysitting service?
There are a number of extremely qualified child minders that we would be happy to recommend for your family. Please ask for further details when making your room reservation, advanced booking is required.

Do you have wheelchair accessible rooms?
Ashford Castle is wheelchair accessible, where possible special facilities include wheelchair adopted bathrooms, ramps and lifts in public areas 

Where is Ashford Castle located?
Ashford Castle is located in Cong, Co. Mayo, the postcode is F31CA48
If using a Satellite Navigational device we would recommend using 1 Main Street, Cong as your destination.
GPS Co-Ordinates: 53.534084,-9.285250

Where is the nearest airport?
Ireland West Knock Airport: 45 minute drive 
Shannon Airport: 90 minute drive 
Dublin Airport: 2 hour, 45 minute drive

What is the easiest way to pay the Motorway Toll Fee when I drive to Dublin City Centre or Dublin Airport?
There are 2 Motorway Tolls to be paid when driving to Dublin City Centre. These can be paid in cash directly to a machine, or if change is required, to an available attendant. Please follow overhead signage for the correct lane.
The toll price for a car is below, variations on this price apply for smaller or large vehicles. M5: €1.90 or M4: €2.90
When driving to Dublin Airport you will also have to pay a Motorway Toll on the M50, this can be paid online at eflow.ie. You simply need the vehicle registration number and a credit card. This can be completed up to 24 hours after your journey, later payments may be subject to a fine.

I am not staying at Ashford Castle but can I book an activity on the Estate?
Yes it is possible to book an activity as a non-resident. There are a range of activities to choose from on the Ashford Estate although they are subject to availability. Please visit our activity page for more information.

I am not staying at Ashford Castle but can I book a dining experience?
There are a number of dining options at Ashford Castle which are all available to non-residents, which range from formal dining in the George V Dining Room to Afternoon Tea in our beautiful Connaught Room overlooking Lough Corrib. Please visit our dining pagesfor more information.

I am not staying at Ashford Castle but can I visit the Grounds?
Yes you can visit the grounds. Admission to the Estate is €15.00 per adult and €5.00 per child, subject to availability. It is advisable to contact the hotel in advance on 094-955363.

Is there a transfer service available?
Yes we can arrange transfers for you, whether that’s from the airport or chauffeur driven services. For more information and to reserve please enquire via the concierge team concierge@ashfordcastle.com

Are there any free activities for Residents on the Estate?
Yes there are a wide range of free activities available. There are 350 acres of woodlands and gardens with walking and biking trails for you to explore. We also offer guests complimentary activities such as daily walks with the Wolfhounds and daily Cinema screenings. We also have a Gym, steam room, sauna and relaxation pool to use at your leisure. There is also complimentary green fees, allowing you access to our 9 hole golf course (charges apply for club hire and buggy hire).

What activities are available for young children?
Activities for our junior guests include: dog walking, boat cruises, fishing, archery, zip-lining, tree climbing and horse and carriage rides. Each activity has age and height restrictions and advance bookings are required, please contact concierge@ashfordcastle.com and for more information visit our activities page.

Do you have Parking Facilities?
Yes we have complimentary parking onsite and we have four electric car charging points for our guests to use during their stay.
There are two Tesla charging points available at 7kW charging speeds. One is available at the front of the castle and the other is available at our garage parking facility. We also have two Universal charging points, the Universal charger means that any car brand outside a tesla which requires electric charging will work on this point. This will roughly take 2-6 hours depending on the car.

Is Ashford Castle environmentally friendly?
Ashford Castle believes in providing a level of hospitality and luxury which exceeds their guest’s expectations but endeavour to achieve this in a way that is sustainable and environmentally friendly. We are a committed member of the National Geographic Unique Lodges of the World.

Do you have a Laundry and Dry cleaning service?
We offer guests a same day laundry and dry cleaning service. Laundry is available seven days a week and dry cleaning is available every day apart from Sunday.
Please ask for more details when checking in.

I am staying in the Lodge at Ashford, can I come into the Castle?
You are welcome to visit Ashford’s grounds, however you will not have access to the inside of the Castle.
You are welcome to book a dining experience in the Castle. For more information visit our dining pages and to reserve, please enquire via the concierge team concierge@ashfordcastle.com

Do you sell gift vouchers?
Yes vouchers are available. Our most popular voucher would be for our long established tradition of Afternoon Tea which has been wonderfully preserved at Ashford Castle since 1868.
Please call 094-9545363 or view our gift vouchers page for more information.

Is the Cinema available to non-residents?
Our newly refurbished 32 seater Cinema which offers 2 screenings daily is available to residents only. However you could hire the venue privately, for more information you can contact events@ashfordcastle.com

Do you have a Golf Course?
Our beautiful 9 hole, 2996 yards, par 35 parkland course, provides the perfect environment for golfers of all ages to hone their skills. The golf course is available free to our guests, charges apply for hiring clubs and buggy’s. Tee-times can be booked upon reservation or upon arrival with concierge.

Are Taxes included in total quote?
All rates are inclusive of tax

Do I need to bring a converter plug with me?
All bedrooms have international plug sockets and USB charging points.

Is there Air Conditioning?
There is Air conditioning throughout all the public areas and all newly renovated bedrooms.

Is there WI-FI?
There is complimentary high-speed WI-FI available throughout the Castle.